Navigating the terminal at Tucson International Airport is about as easy and low-stress as it gets.
Perhaps the most important thing for departing passengers to know before arriving at TUS is whether your airline departs from the A or B gates. Click here for airline information.
The one-story C gates building, which is currently vacant, is the first you come to on the roadway as you approach the terminal area.
Next, the main terminal is on two levels. The upper level is for departures where you will find airline check-in counters and the entrances to the B and A concourses, in that order. The lower level is where you will find baggage claim for arriving passengers and ground transportation options. Airlines using the B gates at the west end of the main terminal are Alaska, American and Delta. Airlines using the A gates, on the east side of the main terminal are Southwest, Sun Country and United.
If you have a question that is not answered on this page, check out our Passenger FAQs.
Emergencies
For Medical/Police Emergencies: Dial 911 from any courtesy phone or mobile phone to reach Tucson Airport Authority Police or Fire/EMT response.
Hours
The airport is operational 24/7 but the airlines, the Transportation Security Administration checkpoints, food and beverage concessions, retail stores, rental car companies and others all set their own hours. Airlines usually open their check-in counters 2 to 2½ hours before their first scheduled departure and close after their final departure of the day. The TSA security checkpoints usually open by 4 a.m. and closes with the last flight departure of the night. Passengers cannot be permitted to stay overnight on the concourses.
Animal Relief Areas
There are four animal relief areas for service animals and pets being transported. Outdoor areas can be found outside Baggage Claim on the lower level of the main terminal. Use the exits toward the parking lots at baggage carousels 1 and 7. In the secure areas, pet relief facilities can be found just beyond that TSA checkpoints at both the A and B concourses. Bags and a container for solid waste are provided.
Baggage Scales
Baggage scales and counters are located at points near airline check-in counters in the main terminal so passengers can weigh their luggage before checking them in. The scales are provided as a courtesy of the Tucson Airport Authority.
Banking
Tucson International Airport does not offer ATM’s or currency exchange.
Cash-to-Credit Card Kiosks
Some airlines operating at Tucson International Airport do not accept cash as payment. For these airlines we offer cash-to-credit card kiosks for your convenience.
Computer Workstations
Counters with electrical outlets suitable for laptops are located on the A and B concourses. Fly-Tucson-Free-WiFi is also available in the main terminal.
Global Entry Enrollment Center
U.S. Customs and Border Protection has a Global Entry Enrollment Center at Tucson International Airport for persons wishing to participate in one of its Trusted Traveler programs – Global Entry, SENTRI, NEXUS and FAST. Applicants should first apply online at: http://www.cbp.gov/travel/trusted-traveler-programs. After receiving conditional approval, applicants may then schedule an interview at the Enrollment Center, 7081 S. Plumer Ave., is the building at the base of the iconic, and now decommissioned, air traffic control tower with T-U-C-S-O-N spelled out down two of its sides. More about U.S. Customs and Border Protection services at TUS is here.
Information and Paging
Please call (520) 573-8100 for paging and information in the terminal.
Lactation Suites
Lactation suites, part of the Mamava network, are available on both concourses to provide privacy for nursing mothers while breastfeeding or pumping. The 4-foot by 8-foot suites have a locking door, electricity, a fold-down table and bench seating. The suites are meant for individual use but can accommodate a nursing mother, her baby and other children. For passengers departing from the A concourse, the suite is near gate A3. For passengers departing from the B concourse, the suite is at the mid-way point, next to El Charro Café. To gain access, download the Mamava app here or call (520) 573-8182.
Lost and Found
The airport, airlines and TSA all have their own Lost and Found procedures. For information click here.
Luggage Carts
Smarte Carte luggage carts can be rented from machines at several locations in the terminal area. For departing passengers, they are outside at the curb on the departures (upper) level roadway of the main terminal and in the parking garage and Rental Car Center on the ground floor near the elevators. For arriving passengers on domestic flights there are several machines in Baggage Claim on the lower level. For international arrivals they are in the Federal Inspections Services facility. Cost is $6 per rental. There is a 25-cent reward for returning the luggage cart to a machine.
Mailboxes and Express Shipping
U.S. Postal Service mailboxes are located on the ticketing (second) level pre-security. One is located on the east side of the terminal in the airline ticketing counter lobby area. Another mailbox is on the west side of the terminal in the lobby area of American Airlines check-in counter on the wall next to the entrance to the B gates checkpoint.
A Federal Express drop-off box is outside security on the ticketing (second) level near the entrance to the A gates checkpoint, next to the United Airlines check-in counter.
Meeting Rooms
Meeting rooms on the second level of the terminal, in the pre-security area, are available for rent. Please call (520) 573-8100 during business hours to reserve.
Military Lounge
A Military Lounge is near Baggage Carousel 4 on the Baggage Claim level of the main terminal. It is open 24/7 and currently limited only to active duty military personnel traveling through Tucson International Airport. More information is here.
News and Gift Shops
Information about retail shops in the airport can be found here.
Smoking
Designated smoking areas are outdoors at the far east and west ends of both the ticketing and baggage levels of the main terminal. In compliance with Arizona law, smoking or vaping, including use of any type of e-cigarette, is not permitted anywhere inside terminal buildings. Smokers must use outside designated smoking areas, staying at least 20 feet from an entrance, making sure tobacco smoke does not enter the building and that there is a clear pathway for persons to be able to enter and exit the building without being subjected to breathing tobacco smoke. Although possession of limited amounts of marijuana is legal in Arizona, it is not legal to smoke it in public places.
TUS Warm Welcome Volunteers
TUS Warm Welcome Volunteers are the airport’s customer service representatives who are ready to provide information and assistance to travelers. If you are interested in becoming an airport volunteer we would like to talk with you. We are looking for volunteers for 2- to 4-hour shifts during the busiest times of the day – early mornings, mid-days and evenings seven days a week. For more information and to get things started please fill out the online form here.
Water Fill Stations
Free water filling stations are located near water fountains on the A and B concourses for passengers to fill their empty water containers after clearing TSA security.
Wi-Fi
Fly-Tucson-Free-WiFi is available throughout the terminal.